Canvas Cutter Frequently Asked Questions
Here are some of the most common questions we receive. Answers about camping gear, tents, shipping, warranty, returns, and product care
WHAT IS YOUR SHIPPING PROCESS AND HOW DO I TRACK MY ORDER?
Once your order ships, you will receive a tracking number by email. Allow up to 48 hours for the tracking to activate, and then track your package directly through the carrier (USPS, UPS, etc.).
DO YOU OFFER SUPPORT IF I STILL HAVE QUESTIONS?
Yes. Our support team is available Monday through Friday. You can reach us via the contact page or email support@canvascutter.com for help with products, orders, or gear questions.
HOW LONG WILL IT LAST?
Canvas Cutter gear and canvas is built for long-term use. With proper care, they are designed to last for years of regular camping, travel, and outdoor use. This is gear meant to be used hard and passed down, not replaced every season.
LOOKS KIND OF HEAVY?
Most of it is and that is intentional. We design for durability and reliability, not counting ounces. Gear that is light weight includes, but not limited to, the Summit Backpacking Bivy, our poles, and the Dirtbag.
WHAT IF I'M CLAUSTROPHOBIC?
Most people are surprised by how much room there is once they get inside, especially with our newer 3.0 model. In rare cases, if you set it up and decide it is not for you, you can return it for a full refund.
I'm over 6ft, will I fit in you bedrolls?
Yes. Our bedrolls measure 84 inches long. We have customers up to 7 feet tall who fit comfortably. The interior space is more generous than most people expect.
WILL I GET WET FROM CONDENSATION BUILD-UP?
For most people condensation will never be an issue, however, if you plan on using your bedroll in the early spring, late fall, or winter, science says you will see some form of condensation. To learn more about the science of condensation and ways to prevent or mitigate condensation in your bedroll check out this article.
DOES THE CANVAS EVER NEED TO BE RETREATED?
No. The canvas is treated with a water and mildew resistant coating on the exterior and a breathable polyurethane coating on the interior. These treatments are designed to last the life of the bedroll and do not require reapplication.
ARE YOUR BEDROLLS WATERPROOF?
The canvas itself is waterproof.
It is treated with water and mildew resistant coatings, has a breathable interior layer, and uses taped seams to prevent moisture from coming through the fabric.
The zipper area is not waterproof, which is why the bedroll is rated as water-resistant overall.
CAN IT BE PUT AWAY WET?
It is always best to dry your bedroll before storing it, especially for long-term storage. If you occasionally have to pack it away damp, the mildew-resistant treatment helps protect the canvas. Just avoid making it a habit.
HOW DO I CLEAN MY BEDROLL?
Canvas Cutter's bedroll is made to get dirty. When dusty or muddy, let the mud dry and simply brush it off with your hand or a broom. You can also spray it off with a garden hose, but DO NOT use soaps or detergents.
Got a burning question or a concern? Our customer support is available Monday to Friday: 8am-8:30pm.
